Hiver vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 0.6 for ProProfs Help Desk, and ranks ahead in 0% of the answers that name both.
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 0.6)
- You want a lower entry price ($25 vs $29.99)
- You need more native integrations (1000+ vs 40+)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
Choose ProProfs Help Desk if…
- You want a free plan to start
- free plan for one user
- unlimited tickets
- suitable for solo support operators
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | ProProfs Help Desk |
|---|---|---|
| Visibility score | 1.9% | 0.6% |
| Change vs last week | up+0.9% | New |
| Rank in Help Desk | #22 | #33 |
| Share of voice | 0.8% | 0.2% |
| Mentions this run | 4 | 1 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | ProProfs Help Desk |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #8 | #5 |
Features, pricing & fit
| Dimension | Hiver | ProProfs Help Desk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | Free; paid from $29.99 per seat / mo |
| Free plan | No · 7-day trial | Yes |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud-hosted |
| Integrations | 1000+ | 40+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Santa Monica, California |
| Employees | 201–500 | 201–500 |
| Funding | Series B · $30M raised | — |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
Hiver
ProProfs Help Desk
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs ProProfs Help Desk”, https://slateindex.ai/compare/hiver-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.