HiverThe agentic omnichannel customer service platform built for complex support.
vs
SobotThe Agentic Customer Contact Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Sobot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Sobot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.9 versus 0.7 for Hiver.
Choose Hiver if…
- You want a lower entry price ($25 vs $39)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- Per seat pricing suits your budget better than flat tiers
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose Sobot if…
- You want the brand AI engines rank higher (0.9 vs 0.7)
- AI answers describe it more positively (100% vs 18% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Sobot |
|---|---|---|
| Visibility score | 0.7% | 0.9% |
| Change vs last week | up+0.7% | down−0.9% |
| Rank in Live Chat & AI Support | #34 | #31 |
| Share of voice | 0.4% | 0.5% |
| Mentions this run | 2 | 3 |
| Positive in AI answers | 18% | 100% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Sobot −0.9pp over 1 weekly runs.
Engine by engine
Sobot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverSobot
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Sobot ranked higher
Features, pricing & fit
| Dimension | Hiver | Sobot |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $25 per seat / mo | $39 / mo |
| Free plan | No · 7-day trial | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | SaaS, with private deployment available on the Custom plan |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO/IEC 27001, ISO/IEC 27701 |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Singapore |
| Employees | 201–500 | 201–500 |
| Funding | Series B · $30M raised | Series D |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Sobot”, https://slateindex.ai/compare/hiver-vs-sobot, data of Nov 3, 2026. Licence: CC BY 4.0.