Hiver vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 0.9 for SolarWinds Service Desk, and ranks ahead in 0% of the answers that name both.
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 0.9)
- You need GDPR or SOC 2 Type II or CCPA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose SolarWinds Service Desk if…
- You need PCI DSS Level 1 or FISMA Moderate or FedRAMP or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 1.9% | 0.9% |
| Change vs last week | up+0.9% | New |
| Rank in Help Desk | #22 | #29 |
| Share of voice | 0.8% | 0.6% |
| Mentions this run | 4 | 3 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
Hiver leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #17 | #16 |
Features, pricing & fit
| Dimension | Hiver | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Austin, Texas (parent SolarWinds) |
| Employees | 201–500 | 1,001–5,000 |
| Funding | Series B · $30M raised | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Small teams seeking lightweight, good-value ITSM |
Plans side by side
Hiver
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs SolarWinds Service Desk”, https://slateindex.ai/compare/hiver-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.