Hiver vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Supportbench is the stronger AI pick in Help Desk: it has a visibility score of 2.3 versus 1.9 for Hiver, and ranks ahead in 0% of the answers that name both.
Choose Hiver if…
- You want a lower entry price ($25 vs $32)
- You need GDPR or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Turns shared Gmail and Outlook inboxes into collaborative help desks
Choose Supportbench if…
- You want the brand AI engines rank higher (2.3 vs 1.9)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Supportbench |
|---|---|---|
| Visibility score | 1.9% | 2.3% |
| Change vs last week | up+0.9% | New |
| Rank in Help Desk | #22 | #20 |
| Share of voice | 0.8% | 1.1% |
| Mentions this run | 4 | 6 |
| Positive in AI answers | 18% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
Supportbench leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Hiver | Supportbench |
|---|---|---|---|
| How do companies resolve customer tickets without a dedicated tool? | Perplexity | #3 | #4 |
Features, pricing & fit
| Dimension | Hiver | Supportbench |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $32 per seat / mo |
| Free plan | No · 7-day trial | No |
| Onboarding fee | — | Included |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud-based |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | 2011 | 2015 |
| Headquarters | San Jose, California, United States | Vancouver, British Columbia, Canada |
| Employees | 201–500 | 11–50 |
| Funding | Series B · $30M raised | Seed |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
Hiver
Supportbench
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Supportbench”, https://slateindex.ai/compare/hiver-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.