HiverThe agentic omnichannel customer service platform built for complex support.
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Help Desk · weekly run Nov 3
Hiver vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Help Desk: it has a visibility score of 2.2 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You need more native integrations (1000+ vs 120+)
- You need ISO 27001 or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Per seat pricing suits your budget better than usage-based
Choose Tidio if…
- You want the brand AI engines rank higher (2.2 vs 1.9)
- You want a free plan to start
- AI answers describe it more positively (47% vs 18% positive)
- You need EU-US DPF coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Tidio |
|---|---|---|
| Visibility score | 1.9% | 2.2% |
| Change vs last week | up+0.9% | down−1.7% |
| Rank in Help Desk | #22 | #21 |
| Share of voice | 0.8% | 1% |
| Mentions this run | 4 | 6 |
| Positive in AI answers | 18% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Tidio −1.6999999999999997pp over 1 weekly runs.
Engine by engine
Tidio leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverTidio
Head to head in AI answers
1 engine answers name both brands
0Hiver ranked higher
1Tidio ranked higher
| Prompt | Engine | Hiver | Tidio |
|---|---|---|---|
| Is there a free help desk platform for small teams? | Perplexity | #8 | #7 |
Features, pricing & fit
| Dimension | Hiver | Tidio |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | Free; paid from $24.17 / mo |
| Free plan | No · 7-day trial | Yes |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud |
| Integrations | 1000+ | 120+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2011 | 2013 |
| Headquarters | San Jose, California, United States | San Francisco, California, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series B · $30M raised | Series B · $27M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Tidio”, https://slateindex.ai/compare/hiver-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.