HiverThe agentic omnichannel customer service platform built for complex support.
vs
ZapierBuild and scale AI workflows and agents across 9,000+ apps
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Zapier
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zapier is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.3 versus 0.7 for Hiver, and ranks ahead in 0% of the answers that name both.
Choose Hiver if…
- You need ISO 27001 or HIPAA coverage
- Per seat pricing suits your budget better than usage-based
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Choose Zapier if…
- You want the brand AI engines rank higher (4.3 vs 0.7)
- You want a free plan to start
- You need more native integrations (9000+ vs 1000+)
- AI answers describe it more positively (29% vs 18% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Zapier |
|---|---|---|
| Visibility score | 0.7% | 4.3% |
| Change vs last week | up+0.7% | New |
| Rank in Live Chat & AI Support | #34 | #15 |
| Share of voice | 0.4% | 1.5% |
| Mentions this run | 2 | 8 |
| Positive in AI answers | 18% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Zapier +4.3pp over 1 weekly runs.
Engine by engine
Zapier leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverZapier
Head to head in AI answers
1 engine answers name both brands
1Hiver ranked higher
0Zapier ranked higher
| Prompt | Engine | Hiver | Zapier |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #6 | #8 |
Features, pricing & fit
| Dimension | Hiver | Zapier |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | $25 per seat / mo | Free; paid from $19.99 / mo |
| Free plan | No · 7-day trial | Yes |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Multi-tenant cloud |
| Integrations | 1000+ | 9000+ |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | SOC 2 Type II, SOC 3, GDPR, CCPA |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Email support, Live chat on Professional plans from the 2,000 task tier, Priority support on Team and Enterprise, Technical Account Manager on set thresholds or as an add-on |
| Founded | 2011 | 2011 |
| Headquarters | San Jose, California, United States | San Francisco, CA |
| Employees | 201–500 | 501–1,000 |
| Funding | Series B · $30M raised | Equity crowdfunding |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Businesses from first-time founders to the Fortune 500 that want AI and automation across many apps. |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Zapier
Free$0month
Professional$19.99month (starting from)
Team$69month (starting from)
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Zapier
- Easy to use and integrates with thousands of apps
- Powerful AI agent and workflow automation
- Strong user ratings on G2 and Capterra
- Widely adopted general integration and workflow tool
- Free tier with no time limit or credit card needed
- Free plans have limited monthly activities
- Not a standalone marketing automation platform
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Zapier”, https://slateindex.ai/compare/hiver-vs-zapier, data of Nov 3, 2026. Licence: CC BY 4.0.