Freshworks vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 1.9 for Hiver, and ranks ahead in 67% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 1.9)
- AI answers describe it more positively (26% vs 18% positive)
- You need ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Hiver if…
- You need GDPR or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Hiver |
|---|---|---|
| Visibility score | 61.5% | 1.9% |
| Change vs last week | up+1.7% | up+0.9% |
| Rank in Help Desk | #1 | #22 |
| Share of voice | 12.9% | 0.8% |
| Mentions this run | 65 | 4 |
| Positive in AI answers | 26% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Freshworks | Hiver |
|---|---|---|---|
| Alternatives to the most popular help desk platform | AI Mode | #5 | #7 |
| Is there a free help desk platform for small teams? | Perplexity | #10 | #8 |
| Official website of the top help desk platform vendors | ChatGPT | #2 | #17 |
Features, pricing & fit
| Dimension | Freshworks | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | Cloud | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2010 | 2011 |
| Headquarters | San Mateo, California, United States | San Jose, California, United States |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | Series B · $30M raised |
| Best for | — | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Freshworks
Pricing not available.
Hiver
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Hiver”, https://slateindex.ai/compare/freshworks-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.