Hiver vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Help Desk: it has a visibility score of 35.4 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Hiver if…
- You need GDPR or ISO 27001 or CCPA or HIPAA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
Choose Zoho if…
- You want the brand AI engines rank higher (35.4 vs 1.9)
- AI answers describe it more positively (50% vs 18% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Zoho |
|---|---|---|
| Visibility score | 1.9% | 35.4% |
| Change vs last week | up+0.9% | up+0.6% |
| Rank in Help Desk | #22 | #3 |
| Share of voice | 0.8% | 8.5% |
| Mentions this run | 4 | 44 |
| Positive in AI answers | 18% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.9999999999999999pp · Zoho +0.6000000000000014pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Hiver | Zoho |
|---|---|---|---|
| Alternatives to the most popular help desk platform | AI Mode | #7 | #6 |
| Is there a free help desk platform for small teams? | Perplexity | #8 | #1 |
| Official website of the top help desk platform vendors | ChatGPT | #17 | #5 |
Features, pricing & fit
| Dimension | Hiver | Zoho |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $25 per seat / mo | — |
| Free plan | No · 7-day trial | — |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Cloud (SaaS) |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Support | 24/7 email support, 24/7 chat support, Free data migration | — |
| Founded | 2011 | 1996 |
| Headquarters | San Jose, California, United States | Chennai, Tamil Nadu, India |
| Employees | 201–500 | 5,000+ |
| Funding | Series B · $30M raised | Bootstrapped |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Hiver
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Zoho”, https://slateindex.ai/compare/hiver-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.