HubSpotThe agentic customer platform to scale your business.
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
HubSpot vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 33.1 versus 1.7 for Smartsupp.
Choose HubSpot if…
- You want the brand AI engines rank higher (33.1 vs 1.7)
- You want a lower entry price ($7 vs $17)
- You need more native integrations (2000+ vs 60+)
- AI answers describe it more positively (35% vs 33% positive)
Choose Smartsupp if…
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | Smartsupp |
|---|---|---|
| Visibility score | 33.1% | 1.7% |
| Change vs last week | down−3.8% | down−0.1% |
| Rank in Live Chat & AI Support | #4 | #23 |
| Share of voice | 9.5% | 0.4% |
| Mentions this run | 45 | 2 |
| Positive in AI answers | 35% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot −3.8999999999999986pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HubSpotSmartsupp
Head to head in AI answers
0 engine answers name both brands
0HubSpot ranked higher
0Smartsupp ranked higher
Features, pricing & fit
| Dimension | HubSpot | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $7 per seat / mo | Free; paid from $17 / mo |
| Free plan | Yes | Yes |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 2000+ | 60+ |
| Compliance | SOC 2 Type II, SOC 3 | WCAG 2.1 AA (chat box) |
| Support | Phone | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2006 | 2013 |
| Headquarters | Cambridge, Massachusetts, United States | Brno, Czech Republic |
| Employees | 5,000+ | 11–50 |
| Funding | Corporate round | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
HubSpot
Free$0month
Starter$7month per seat (promotional, new customers; $20/mo/seat standard)
Professional$800month, includes 3 Core Seats (annual commitment; $890/mo)
Enterprise$3,600month, includes 5 Core Seats
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs Smartsupp”, https://slateindex.ai/compare/hubspot-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.