IntercomThe only helpdesk designed for the AI Agent era
vs
QualifiedConvert inbound leads at scale with Piper, the AI SDR Agent.
Comparison · Live Chat & AI Support · weekly run Nov 3
Intercom vs Qualified
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 46.2 versus 2.3 for Qualified.
Choose Intercom if…
- You want the brand AI engines rank higher (46.2 vs 2.3)
- You need more native integrations (450+ vs 20+)
- You need ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR or CCPA coverage
- Per seat pricing suits your budget better than flat tiers
Choose Qualified if…
- AI answers describe it more positively (50% vs 41% positive)
- Flat tiers pricing suits your budget better than per seat
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | Qualified |
|---|---|---|
| Visibility score | 46.2% | 2.3% |
| Change vs last week | up+2% | down−2% |
| Rank in Live Chat & AI Support | #2 | #20 |
| Share of voice | 10.1% | 0.4% |
| Mentions this run | 48 | 2 |
| Positive in AI answers | 41% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom +1.9000000000000057pp · Qualified −2pp over 1 weekly runs.
Engine by engine
Intercom leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
IntercomQualified
Head to head in AI answers
0 engine answers name both brands
0Intercom ranked higher
0Qualified ranked higher
Features, pricing & fit
| Dimension | Intercom | Qualified |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $29 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | — |
| Integrations | 450+ | 20+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | SOC 2 Type II |
| Support | — | Dedicated support and success services, Qualified Representative contact |
| Founded | 2011 | — |
| Headquarters | San Francisco, California, United States | Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States |
| Employees | 1,001–5,000 | — |
| Funding | Debt financing · $242M raised | Series C · $163M raised |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | B2B marketing and sales teams, especially Salesforce customers, that want to convert inbound website and email visitors into pipeline. |
Plans side by side
Intercom
Essential$29seat/mo
Advanced$85seat/mo
Expert$132seat/mo
Fin AI Agent (with existing helpdesk)$0.99Fin outcome
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Qualified
- Highest user rating on G2 at 4.9/5
- Rated among the highest live chat platforms
- Strong B2B website conversion and AI pipeline generation
- Geared toward B2B sales
- Fewer reviews than larger platforms
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Intercom vs Qualified”, https://slateindex.ai/compare/intercom-vs-qualified, data of Nov 3, 2026. Licence: CC BY 4.0.