JivoChat vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
JivoChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.9 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose JivoChat if…
- You want the brand AI engines rank higher (2.9 vs 1.5)
- Clearly advertised discounts
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | ProProfs Chat |
|---|---|---|
| Visibility score | 2.9% | 1.5% |
| Change vs last week | up+0.7% | up+0.6% |
| Rank in Live Chat & AI Support | #18 | #24 |
| Share of voice | 0.9% | 0.7% |
| Mentions this run | 5 | 4 |
| Positive in AI answers | 0% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
JivoChat leads on 1 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | JivoChat | ProProfs Chat |
|---|---|---|---|
| What is a live chat tool and when does a company need one? | Perplexity | #3 | #5 |
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #3 | #10 |
Features, pricing & fit
| Dimension | JivoChat | ProProfs Chat |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $28 per seat / mo | — |
| Free plan | Yes | — |
| Deployment | Website widget with desktop, mobile and browser apps | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Integrations | 50+ | — |
| Founded | 2012 | — |
| Headquarters | Vitória, Espírito Santo, Brazil | Santa Monica, California |
| Employees | 51–200 | — |
| Funding | — | Financing (type and amount not stated) |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
JivoChat
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs ProProfs Chat”, https://slateindex.ai/compare/jivochat-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.