JivoChat vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 2.9 for JivoChat, and ranks ahead in 100% of the answers that name both.
Choose JivoChat if…
- You want a free plan to start
- Clearly advertised discounts
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 2.9)
- You want a lower entry price ($19 vs $28)
- You need more native integrations (200+ vs 50+)
- AI answers describe it more positively (36% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | LiveChat |
|---|---|---|
| Visibility score | 2.9% | 40.1% |
| Change vs last week | up+0.7% | up+1.3% |
| Rank in Live Chat & AI Support | #18 | #3 |
| Share of voice | 0.9% | 10.2% |
| Mentions this run | 5 | 50 |
| Positive in AI answers | 0% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · LiveChat +1.3000000000000043pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | JivoChat | LiveChat |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #3 | #1 |
| Official website of the top live chat tool vendors | Perplexity | #10 | #1 |
| Who makes the most used live chat tool? | Perplexity | #5 | #2 |
Features, pricing & fit
| Dimension | JivoChat | LiveChat |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $28 per seat / mo | $19 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | 50+ | 200+ |
| Compliance | — | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | — | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2012 | 2002 |
| Headquarters | Vitória, Espírito Santo, Brazil | Wrocław, Poland |
| Employees | 51–200 | 201–500 |
| Funding | — | Management buyout |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
JivoChat
LiveChat
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs LiveChat”, https://slateindex.ai/compare/jivochat-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.