LiveAgent vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 3.1 for ManageEngine ServiceDesk Plus, and ranks ahead in 67% of the answers that name both.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 3.1)
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
Choose ManageEngine ServiceDesk Plus if…
- AI answers describe it more positively (56% vs 39% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or SOC 2 Type II or HIPAA or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
- Comprehensive ITIL-compliant service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 4.6% | 3.1% |
| Change vs last week | no change0% | down−1.7% |
| Rank in Help Desk | #13 | #17 |
| Share of voice | 1.7% | 1.6% |
| Mentions this run | 9 | 8 |
| Positive in AI answers | 39% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 2 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | LiveAgent | ManageEngine ServiceDesk Plus |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #13 | #14 |
| Official website of the top help desk platform vendors | AI Mode | #7 | #10 |
| Official website of the top help desk platform vendors | Perplexity | #14 | #10 |
Features, pricing & fit
| Dimension | LiveAgent | ManageEngine ServiceDesk Plus |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | On-premises and cloud |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Del Valle, Texas, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Bootstrapped | — |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | — |
Plans side by side
LiveAgent
ManageEngine ServiceDesk Plus
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/liveagent-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.