LiveAgentHelp desk and live chat with AI agents
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
LiveAgent vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0.3 for osTicket.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0.3)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
Choose osTicket if…
- AI answers describe it more positively (67% vs 39% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | osTicket |
|---|---|---|
| Visibility score | 4.6% | 0.3% |
| Change vs last week | no change0% | down−0.6% |
| Rank in Help Desk | #13 | #35 |
| Share of voice | 1.7% | 0.2% |
| Mentions this run | 9 | 1 |
| Positive in AI answers | 39% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentosTicket
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | LiveAgent | osTicket |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Integrations | 200+ | — |
| Compliance | GDPR | — |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Alexandria, Louisiana |
| Employees | 51–200 | — |
| Funding | Bootstrapped | — |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs osTicket”, https://slateindex.ai/compare/liveagent-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.