LiveAgent vs ProProfs Chat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 1.5 for ProProfs Chat, and ranks ahead in 100% of the answers that name both.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 1.5)
- AI answers describe it more positively (39% vs 0% positive)
- You need GDPR coverage
- Strong ticketing and help-desk depth
Choose ProProfs Chat if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | ProProfs Chat |
|---|---|---|
| Visibility score | 8.5% | 1.5% |
| Change vs last week | down−1.5% | up+0.6% |
| Rank in Live Chat & AI Support | #10 | #24 |
| Share of voice | 2.7% | 0.7% |
| Mentions this run | 14 | 4 |
| Positive in AI answers | 39% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · ProProfs Chat +0.6pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | LiveAgent | ProProfs Chat |
|---|---|---|---|
| Which live chat tool offers a free trial? | ChatGPT | #5 | #7 |
Features, pricing & fit
| Dimension | LiveAgent | ProProfs Chat |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Web-based; added to a website by pasting a code snippet, and also available as a Shopify app. |
| Integrations | 200+ | — |
| Compliance | GDPR | — |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Santa Monica, California |
| Employees | 51–200 | — |
| Funding | Bootstrapped | Financing (type and amount not stated) |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Teams that want live chat and AI support agents on a website, including Shopify and Magento stores |
Plans side by side
LiveAgent
ProProfs Chat
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
ProProfs Chat
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs ProProfs Chat”, https://slateindex.ai/compare/liveagent-vs-proprofs-chat, data of Nov 3, 2026. Licence: CC BY 4.0.