LiveAgentHelp desk and live chat with AI agents
vs
ProProfs Help DeskAI Help Desk Software That Resolves Tickets 3x Faster
Comparison · Help Desk · weekly run Nov 3
LiveAgent vs ProProfs Help Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0.6 for ProProfs Help Desk.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0.6)
- You want a lower entry price ($15 vs $29.99)
- You need more native integrations (200+ vs 40+)
- You need GDPR coverage
Choose ProProfs Help Desk if…
- You want a free plan to start
- You prefer a larger, established vendor (201–500 employees)
- free plan for one user
- unlimited tickets
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | ProProfs Help Desk |
|---|---|---|
| Visibility score | 4.6% | 0.6% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #13 | #33 |
| Share of voice | 1.7% | 0.2% |
| Mentions this run | 9 | 1 |
| Positive in AI answers | 39% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · ProProfs Help Desk +0.6pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentProProfs Help Desk
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0ProProfs Help Desk ranked higher
Features, pricing & fit
| Dimension | LiveAgent | ProProfs Help Desk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | Free; paid from $29.99 per seat / mo |
| Free plan | No · 30-day trial | Yes |
| Deployment | Cloud only | Cloud-hosted |
| Integrations | 200+ | 40+ |
| Compliance | GDPR | — |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Email and live chat on all plans, Phone support on Business and above, Dedicated onboarding and success manager on Business |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Santa Monica, California |
| Employees | 51–200 | 201–500 |
| Funding | Bootstrapped | — |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Small teams needing email ticketing, and growing businesses that want omnichannel support and AI. |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
ProProfs Help Desk
Free (Single User)$0single agent, forever free
Essentials$29.99/mo, 1 user, 1,000 tickets/month; $23.88 annually per user per month
Business$29.99/mo, 1 user, 6,000 tickets/month; $47.88 annually per user per month
Complete Elite$179.97/mo, 3 user seats, 15,000 tickets/month; $719.88 annually per user
Customer Delight Suite$499/mo, starts at; unlimited users, 60,000 tickets/month; $5,988 annually
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
ProProfs Help Desk
- free plan for one user
- unlimited tickets
- suitable for solo support operators
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs ProProfs Help Desk”, https://slateindex.ai/compare/liveagent-vs-proprofs-help-desk, data of Nov 3, 2026. Licence: CC BY 4.0.