LiveAgent vs Pure Chat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0.3 for Pure Chat, and ranks ahead in 100% of the answers that name both.

Choose LiveAgent if…

You want the brand AI engines rank higher (8.5 vs 0.3)
You want a lower entry price ($15 vs $39)
You need GDPR coverage
You prefer a larger, established vendor (51–200 employees)

Choose Pure Chat if…

AI answers describe it more positively (50% vs 39% positive)
Streamlined, user-friendly live chat widget
Free plan with multiple users and unlimited chats
Mobile apps for answering chats on the go

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveAgent	Pure Chat
Visibility score	8.5%	0.3%
Change vs last week	down−1.5%	down−0.4%
Rank in Live Chat & AI Support	#10	#38
Share of voice	2.7%	0.2%
Mentions this run	14	1
Positive in AI answers	39%	50%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveAgent −1.5999999999999996pp · Pure Chat −0.39999999999999997pp over 1 weekly runs.

Engine by engine

LiveAgent leads on 3 of 3 engines

ChatGPT

3.5%

0.9%

AI Mode

2.8%

Perplexity

19.3%

LiveAgentPure Chat

Head to head in AI answers

1 engine answers name both brands

1LiveAgent ranked higher

0Pure Chat ranked higher

Prompt	Engine	LiveAgent	Pure Chat
Which live chat tool offers a free trial?	ChatGPT	#5	#8

Features, pricing & fit

Dimension	LiveAgent	Pure Chat
Pricing model	Per seat	Per seat
Entry price	$15 per seat / mo	$39 per seat / mo
Free plan	No · 30-day trial	No · 30-day trial
Deployment	Cloud only	—
Integrations	200+	—
Compliance	GDPR	—
Support	24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise)	Email: support@purechat.com
Founded	2004	2012
Headquarters	Bratislava, Slovakia	Scottsdale, Arizona
Employees	51–200	11–50
Funding	Bootstrapped	Seed · $2M raised
Best for	Small and growing support teams that want email, chat, phone and social in one inbox	Entrepreneurs and small teams that want to have better conversations with leads and customers.