LiveAgentHelp desk and live chat with AI agents
vs
SobotThe Agentic Customer Contact Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveAgent vs Sobot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 0.9 for Sobot.
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 0.9)
- You want a lower entry price ($15 vs $39)
- You need GDPR coverage
- Per seat pricing suits your budget better than flat tiers
Choose Sobot if…
- AI answers describe it more positively (100% vs 39% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- You prefer a larger, established vendor (201–500 employees)
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Sobot |
|---|---|---|
| Visibility score | 8.5% | 0.9% |
| Change vs last week | down−1.5% | down−0.9% |
| Rank in Live Chat & AI Support | #10 | #31 |
| Share of voice | 2.7% | 0.5% |
| Mentions this run | 14 | 3 |
| Positive in AI answers | 39% | 100% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent −1.5999999999999996pp · Sobot −0.9pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentSobot
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Sobot ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Sobot |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $15 per seat / mo | $39 / mo |
| Free plan | No · 30-day trial | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | Cloud only | SaaS, with private deployment available on the Custom plan |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO/IEC 27001, ISO/IEC 27701 |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Singapore |
| Employees | 51–200 | 201–500 |
| Funding | Bootstrapped | Series D |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Sobot”, https://slateindex.ai/compare/liveagent-vs-sobot, data of Nov 3, 2026. Licence: CC BY 4.0.