LiveAgent vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0.9 for SolarWinds Service Desk, and ranks ahead in 67% of the answers that name both.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0.9)
- You need GDPR coverage
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 4.6% | 0.9% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #13 | #29 |
| Share of voice | 1.7% | 0.6% |
| Mentions this run | 9 | 3 |
| Positive in AI answers | 39% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | LiveAgent | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #13 | #16 |
| Official website of the top help desk platform vendors | AI Mode | #7 | #12 |
| Official website of the top help desk platform vendors | Perplexity | #14 | #11 |
Features, pricing & fit
| Dimension | LiveAgent | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 30-day trial | — |
| Deployment | Cloud only | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 200+ | — |
| Compliance | GDPR | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | — |
| Founded | 2004 | — |
| Headquarters | Bratislava, Slovakia | Austin, Texas (parent SolarWinds) |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Bootstrapped | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | Small teams seeking lightweight, good-value ITSM |
Plans side by side
LiveAgent
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs SolarWinds Service Desk”, https://slateindex.ai/compare/liveagent-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.