LiveAgentHelp desk and live chat with AI agents
vs
SupportbenchCustomer support software built for B2B complexity.
Comparison · Help Desk · weekly run Nov 3
LiveAgent vs Supportbench
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 2.3 for Supportbench.
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 2.3)
- You want a lower entry price ($15 vs $32)
- You need GDPR coverage
- You prefer a larger, established vendor (51–200 employees)
Choose Supportbench if…
- You need SOC 2 Type II coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveAgent | Supportbench |
|---|---|---|
| Visibility score | 4.6% | 2.3% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #13 | #20 |
| Share of voice | 1.7% | 1.1% |
| Mentions this run | 9 | 6 |
| Positive in AI answers | 39% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveAgent 0pp · Supportbench +2.3pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveAgentSupportbench
Head to head in AI answers
0 engine answers name both brands
0LiveAgent ranked higher
0Supportbench ranked higher
Features, pricing & fit
| Dimension | LiveAgent | Supportbench |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $32 per seat / mo |
| Free plan | No · 30-day trial | No |
| Onboarding fee | — | Included |
| Deployment | Cloud only | Cloud-based |
| Integrations | 200+ | — |
| Compliance | GDPR | SOC 2 Type II |
| Support | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) | Free onboarding and training included in every plan, Live onboarding training on Enterprise, Dedicated success manager on Enterprise |
| Founded | 2004 | 2015 |
| Headquarters | Bratislava, Slovakia | Vancouver, British Columbia, Canada |
| Employees | 51–200 | 11–50 |
| Funding | Bootstrapped | Seed |
| Best for | Small and growing support teams that want email, chat, phone and social in one inbox | B2B support teams stuck between basic help desks and enterprise suites, especially mid-sized B2B SaaS teams that need account context and SLA control. |
Plans side by side
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Supportbench
Professional$32agent / month, billed annually
Enterprise$100agent / month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Supportbench
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveAgent vs Supportbench”, https://slateindex.ai/compare/liveagent-vs-supportbench, data of Nov 3, 2026. Licence: CC BY 4.0.