LiveChatLive chat software that grows sales
vs
SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveChat vs Smartsupp
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 1.7 for Smartsupp, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 1.7)
- You need more native integrations (200+ vs 60+)
- AI answers describe it more positively (36% vs 33% positive)
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
Choose Smartsupp if…
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than per seat
- Highly rated live chat platform in recent user reviews
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Smartsupp |
|---|---|---|
| Visibility score | 40.1% | 1.7% |
| Change vs last week | up+1.3% | down−0.1% |
| Rank in Live Chat & AI Support | #3 | #23 |
| Share of voice | 10.2% | 0.4% |
| Mentions this run | 50 | 2 |
| Positive in AI answers | 36% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · Smartsupp −0.19999999999999996pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatSmartsupp
Head to head in AI answers
1 engine answers name both brands
1LiveChat ranked higher
0Smartsupp ranked higher
| Prompt | Engine | LiveChat | Smartsupp |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #1 | #4 |
Features, pricing & fit
| Dimension | LiveChat | Smartsupp |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $19 per seat / mo | Free; paid from $17 / mo |
| Free plan | No · 14-day trial | Yes |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Web dashboard, with iPhone/iPad and Android apps |
| Integrations | 200+ | 60+ |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | WCAG 2.1 AA (chat box) |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Premium support (Expert plan), Dedicated account manager (Ultimate plan) |
| Founded | 2002 | 2013 |
| Headquarters | Wrocław, Poland | Brno, Czech Republic |
| Employees | 201–500 | 11–50 |
| Funding | Management buyout | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Online shops and websites, from solo operators to teams with several agents |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Smartsupp”, https://slateindex.ai/compare/livechat-vs-smartsupp, data of Nov 3, 2026. Licence: CC BY 4.0.