LiveChatLive chat software that grows sales
vs
LivePersonThe enterprise leader in predictable conversational AI
Comparison · Live Chat & AI Support · weekly run Nov 3
LiveChat vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose LiveChat if…
- You want the brand AI engines rank higher (40.1 vs 1.5)
- You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- Per seat pricing suits your budget better than flat tiers
- Free trial with no credit card required
Choose LivePerson if…
- AI answers describe it more positively (71% vs 36% positive)
- You need SOC 2 + HIPAA (SSAE 18) or ISO 27001 or PCI DSS 4.0 or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Flat tiers pricing suits your budget better than per seat
- Enterprise-grade conversational AI and messaging for large corporations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | LivePerson |
|---|---|---|
| Visibility score | 40.1% | 1.5% |
| Change vs last week | up+1.3% | up+0.3% |
| Rank in Live Chat & AI Support | #3 | #25 |
| Share of voice | 10.2% | 0.9% |
| Mentions this run | 50 | 4 |
| Positive in AI answers | 36% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.3000000000000043pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
LiveChat leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatLivePerson
Head to head in AI answers
4 engine answers name both brands
4LiveChat ranked higher
0LivePerson ranked higher
| Prompt | Engine | LiveChat | LivePerson |
|---|---|---|---|
| Best live chat tool for enterprise | AI Mode | #4 | #5 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #4 | #12 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #3 | #11 |
| Official website of the top live chat tool vendors | AI Mode | #2 | #8 |
Features, pricing & fit
| Dimension | LiveChat | LivePerson |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $19 per seat / mo | Contact sales |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | — |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2002 | 1995 |
| Headquarters | Wrocław, Poland | — |
| Employees | 201–500 | — |
| Funding | Management buyout | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs LivePerson”, https://slateindex.ai/compare/livechat-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.