SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
vs
SobotThe Agentic Customer Contact Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Smartsupp vs Sobot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Smartsupp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 1.7 versus 0.9 for Sobot.
Choose Smartsupp if…
- You want the brand AI engines rank higher (1.7 vs 0.9)
- You want a free plan to start
- You need WCAG 2.1 AA (chat box) coverage
- Highly rated live chat platform in recent user reviews
Choose Sobot if…
- AI answers describe it more positively (100% vs 33% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- You prefer a larger, established vendor (201–500 employees)
- High satisfaction for smaller, niche, or simpler widget deployments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Smartsupp | Sobot |
|---|---|---|
| Visibility score | 1.7% | 0.9% |
| Change vs last week | down−0.1% | down−0.9% |
| Rank in Live Chat & AI Support | #23 | #31 |
| Share of voice | 0.4% | 0.5% |
| Mentions this run | 2 | 3 |
| Positive in AI answers | 33% | 100% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Smartsupp −0.19999999999999996pp · Sobot −0.9pp over 1 weekly runs.
Engine by engine
Smartsupp leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
SmartsuppSobot
Head to head in AI answers
0 engine answers name both brands
0Smartsupp ranked higher
0Sobot ranked higher
Features, pricing & fit
| Dimension | Smartsupp | Sobot |
|---|---|---|
| Pricing model | Flat tiers | Flat tiers |
| Entry price | Free; paid from $17 / mo | $39 / mo |
| Free plan | Yes | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | Web dashboard, with iPhone/iPad and Android apps | SaaS, with private deployment available on the Custom plan |
| Integrations | 60+ | — |
| Compliance | WCAG 2.1 AA (chat box) | ISO/IEC 27001, ISO/IEC 27701 |
| Support | Premium support (Expert plan), Dedicated account manager (Ultimate plan) | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request |
| Founded | 2013 | — |
| Headquarters | Brno, Czech Republic | Singapore |
| Employees | 11–50 | 201–500 |
| Funding | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up | Series D |
| Best for | Online shops and websites, from solo operators to teams with several agents | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels |
Plans side by side
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Pros and cons
Themes from the AI answers that mention each brand
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Smartsupp vs Sobot”, https://slateindex.ai/compare/smartsupp-vs-sobot, data of Nov 3, 2026. Licence: CC BY 4.0.