SmartsuppSmartsupp combines AI, chatbots and live chat to save your time and help you turn visitors into customers.
vs
ZapierBuild and scale AI workflows and agents across 9,000+ apps
Comparison · Live Chat & AI Support · weekly run Nov 3
Smartsupp vs Zapier
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zapier is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.3 versus 1.7 for Smartsupp.
Choose Smartsupp if…
- You want a lower entry price ($17 vs $19.99)
- AI answers describe it more positively (33% vs 29% positive)
- You need WCAG 2.1 AA (chat box) coverage
- Flat tiers pricing suits your budget better than usage-based
Choose Zapier if…
- You want the brand AI engines rank higher (4.3 vs 1.7)
- You need more native integrations (9000+ vs 60+)
- You need SOC 2 Type II or SOC 3 or GDPR or CCPA coverage
- You prefer a larger, established vendor (501–1,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Smartsupp | Zapier |
|---|---|---|
| Visibility score | 1.7% | 4.3% |
| Change vs last week | down−0.1% | New |
| Rank in Live Chat & AI Support | #23 | #15 |
| Share of voice | 0.4% | 1.5% |
| Mentions this run | 2 | 8 |
| Positive in AI answers | 33% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Smartsupp −0.19999999999999996pp · Zapier +4.3pp over 1 weekly runs.
Engine by engine
Zapier leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
SmartsuppZapier
Head to head in AI answers
0 engine answers name both brands
0Smartsupp ranked higher
0Zapier ranked higher
Features, pricing & fit
| Dimension | Smartsupp | Zapier |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $17 / mo | Free; paid from $19.99 / mo |
| Free plan | Yes | Yes |
| Deployment | Web dashboard, with iPhone/iPad and Android apps | Multi-tenant cloud |
| Integrations | 60+ | 9000+ |
| Compliance | WCAG 2.1 AA (chat box) | SOC 2 Type II, SOC 3, GDPR, CCPA |
| Support | Premium support (Expert plan), Dedicated account manager (Ultimate plan) | Email support, Live chat on Professional plans from the 2,000 task tier, Priority support on Team and Enterprise, Technical Account Manager on set thresholds or as an add-on |
| Founded | 2013 | 2011 |
| Headquarters | Brno, Czech Republic | San Francisco, CA |
| Employees | 11–50 | 501–1,000 |
| Funding | About 10 million koruna from Reflex Capital, Webnode and Spread Capital, about 15% given up | Equity crowdfunding |
| Best for | Online shops and websites, from solo operators to teams with several agents | Businesses from first-time founders to the Fortune 500 that want AI and automation across many apps. |
Plans side by side
Smartsupp
Free$0month
Solo$17month, billed annually
Plus$25month, billed annually
Expert$83month, billed annually
Ultimate$280month (starts at)
Zapier
Free$0month
Professional$19.99month (starting from)
Team$69month (starting from)
EnterpriseCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Smartsupp
- Highly rated live chat platform in recent user reviews
- Good fit for e-commerce with live chat and visitor session recordings
- Free plan or trial available for website chat
- Advertised discounts offered
Zapier
- Easy to use and integrates with thousands of apps
- Powerful AI agent and workflow automation
- Strong user ratings on G2 and Capterra
- Widely adopted general integration and workflow tool
- Free tier with no time limit or credit card needed
- Free plans have limited monthly activities
- Not a standalone marketing automation platform
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Smartsupp vs Zapier”, https://slateindex.ai/compare/smartsupp-vs-zapier, data of Nov 3, 2026. Licence: CC BY 4.0.