SobotThe Agentic Customer Contact Platform
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Sobot vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 0.9 for Sobot, and ranks ahead in 100% of the answers that name both.
Choose Sobot if…
- AI answers describe it more positively (100% vs 47% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- You prefer a larger, established vendor (201–500 employees)
- Flat tiers pricing suits your budget better than usage-based
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 0.9)
- You want a free plan to start
- You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage
- Usage-based pricing suits your budget better than flat tiers
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Sobot | Tidio |
|---|---|---|
| Visibility score | 0.9% | 29% |
| Change vs last week | down−0.9% | down−1.5% |
| Rank in Live Chat & AI Support | #31 | #5 |
| Share of voice | 0.5% | 8.2% |
| Mentions this run | 3 | 41 |
| Positive in AI answers | 100% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Sobot −0.9pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
SobotTidio
Head to head in AI answers
3 engine answers name both brands
0Sobot ranked higher
3Tidio ranked higher
| Prompt | Engine | Sobot | Tidio |
|---|---|---|---|
| Best live chat tool for startups | Perplexity | #8 | #3 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #16 | #6 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #14 | #4 |
Features, pricing & fit
| Dimension | Sobot | Tidio |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | $39 / mo | Free; paid from $24.17 / mo |
| Free plan | No · 14-day trial | Yes |
| Onboarding fee | Included | — |
| Deployment | SaaS, with private deployment available on the Custom plan | Cloud |
| Integrations | — | 120+ |
| Compliance | ISO/IEC 27001, ISO/IEC 27701 | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | — | 2013 |
| Headquarters | Singapore | San Francisco, California, United States |
| Employees | 201–500 | 51–200 |
| Funding | Series D | Series B · $27M raised |
| Best for | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Sobot vs Tidio”, https://slateindex.ai/compare/sobot-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.