Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| ServiceNow | #3 | #3 | #1 | |
| ZendeskTop pick | #1 | #1 | #2 | |
| Freshworks | #2 | #5 | #3 | |
| Jira Service Management | #4 | #4 | — | |
| Intercom | #5 | #8 | — | |
| Salesforce | — | #2 | — | |
| HelpDesk | — | #6 | — | |
| HelpSpot | — | #7 | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
8 brands
Zendesk is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
ChatGPT · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Zendesk — Zendesk, made by Zendesk, Inc., is arguably the world's most widely used customer-facing help desk platform.
- Freshworks
- ServiceNow — ServiceNow: Particularly prominent in enterprise IT service management. ↑ 2 vs last week
- Jira Service Management New this week
- Intercom ↓ 2 vs last week
Dropped from this engine’s shortlist this week: Tidio, Salesforce
Perplexity · run of Nov 3 · sentiment toward the top pick: ↑ Positive
- Zendesk — Zendesk, made by Zendesk, Inc., is generally regarded as the most widely used dedicated customer-support help desk platform.
- Salesforce — It is often described as the market leader, while Salesforce Service Cloud is especially widespread among large enterprises. ↑ 1 vs last week
- ServiceNow — If “help desk” means internal IT service management, the answer is less clear: major platforms include ServiceNow, Jira Service Management, Freshservice, and Zendesk for Employee Service. New this week
- Jira Service Management — If “help desk” means internal IT service management, the answer is less clear: major platforms include ServiceNow, Jira Service Management, Freshservice, and Zendesk for Employee Service.
- Freshworks — If “help desk” means internal IT service management, the answer is less clear: major platforms include ServiceNow, Jira Service Management, Freshservice, and Zendesk for Employee Service. ↓ 3 vs last week
Google AI Mode · run of Nov 3 · sentiment toward the top pick: ↑ Positive
The answer depends slightly on whether you mean internal IT/Enterprise service management or external customer support/ticketing:
- ServiceNow — For Large Enterprise & Internal IT (ITSM): ServiceNow is widely considered the dominant heavyweight. ↑ 1 vs last week
- Zendesk — For Customer Support & General Help Desk: Zendesk and Freshworks (Freshdesk) are the most widely recognized global market leaders. ↓ 1 vs last week
- Freshworks — For Customer Support & General Help Desk: Zendesk and Freshworks (Freshdesk) are the most widely recognized global market leaders.
Dropped from this engine’s shortlist this week: Salesforce
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| helpdesk.com | Brand site · HelpDesk | 2 | Perplexity |
| 6sense.com | Web | 1 | ChatGPT |
| alloysoftware.com | Web | 1 | Perplexity |
| enlyft.com | Web | 1 | ChatGPT |
| g2.com | Review site | 1 | Perplexity |
| givainc.com | Web | 1 | Perplexity |
| helpspot.com | Brand site · HelpSpot | 1 | Perplexity |
| intercom.com | Brand site · Intercom | 1 | Perplexity |
| runsonwhat.com | Web | 1 | ChatGPT |
| salesforce.com | Brand site · Salesforce | 1 | Perplexity |
| selecthub.com | Web | 1 | Perplexity |
| skyquestt.com | Web | 1 | Google AI Mode |
| text.com | Web | 1 | Perplexity |