8x8 vs Dialpad

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 3.6 for 8x8, and ranks ahead in 0% of the answers that name both.

Choose 8x8 if…

You need ISO 27001 or ISO 27017 or ISO 27018 or SOC 2 Type 2 or SOC 3 or HIPAA (with Business Associate Agreements) or Cyber Essentials Plus or CSA Cyber Trust (Advocate level) coverage
integrated platform combining voice, video, chat, and contact center tools
feature-rich cloud business communications
strong for global calling

Choose Dialpad if…

You want the brand AI engines rank higher (14.5 vs 3.6)
AI answers describe it more positively (45% vs 12% positive)
You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
Built-in AI tools such as real-time transcription, agent assist and coaching

AI visibility side by side

Latest weekly run · Nov 3

Metric	8x8	Dialpad
Visibility score	3.6%	14.5%
Change vs last week	up+0.8%	up+4%
Rank in Contact Center	#24	#11
Share of voice	1.4%	3.9%
Mentions this run	9	22
Positive in AI answers	12%	45%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

8x8 +0.8000000000000003pp · Dialpad +4pp over 1 weekly runs.

Engine by engine

Dialpad leads on 3 of 3 engines

ChatGPT

2.9%

13.1%

AI Mode

1.7%

16.1%

Perplexity

6.3%

14.3%

8x8Dialpad

Head to head in AI answers

3 engine answers name both brands

38x8 ranked higher

0Dialpad ranked higher

Prompt	Engine	8x8	Dialpad
Official website of the top contact center platform vendors	ChatGPT	#9	#10
Official website of the top contact center platform vendors	AI Mode	#5	#6
Official website of the top contact center platform vendors	Perplexity	#7	#16

Features, pricing & fit

Dimension	8x8	Dialpad
Pricing model	—	Per seat
Entry price	—	$15 per seat / mo
Free plan	—	No · 14-day trial
Deployment	Cloud-based SaaS	Cloud-based
Compliance	ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level)	SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019
Support	—	24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com
Founded	1987	2011
Headquarters	Campbell, California	San Ramon, California
Employees	1,001–5,000	1,001–5,000
Funding	Post-IPO equity raise	Series F
Best for	—	Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.