Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
CapsuleSimple yet powerful CRM for small businesses
Comparison · CRM · weekly run Nov 3
Bitrix24 vs Capsule
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in CRM: it has a visibility score of 3.3 versus 0.9 for Capsule.
Choose Bitrix24 if…
- You want the brand AI engines rank higher (3.3 vs 0.9)
- You need more native integrations (850+ vs 100+)
- AI answers describe it more positively (25% vs 0% positive)
- You prefer a larger, established vendor (501–1,000 employees)
Choose Capsule if…
- You need SOC 2 Type II or PCI-DSS coverage
- Per seat pricing suits your budget better than flat tiers
- simple option for very small teams
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Capsule |
|---|---|---|
| Visibility score | 3.3% | 0.9% |
| Change vs last week | down−1.2% | up+0.5% |
| Rank in CRM | #18 | #33 |
| Share of voice | 0.7% | 0.4% |
| Mentions this run | 3 | 2 |
| Positive in AI answers | 25% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.1000000000000005pp · Capsule +0.5pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24Capsule
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0Capsule ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | Capsule |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Contact sales | Contact sales |
| Free plan | Yes | Yes |
| Onboarding fee | — | Included |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud (SaaS), hosted on AWS |
| Integrations | 850+ | 100+ |
| Compliance | — | SOC 2 Type II, PCI-DSS |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | Support center articles, Support team, Dedicated account manager (Ultimate plan), Webinars and product tours |
| Founded | 2012 | 2009 |
| Headquarters | Alexandria, Virginia, United States | Manchester, United Kingdom |
| Employees | 501–1,000 | 11–50 |
| Funding | Other Investors (Zendesk Ventures) | Seed |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Individuals, small businesses and SMB sales teams wanting an easy-to-use CRM |
Plans side by side
Capsule
Free$0
StarterCustomper user, per month, billed annually
GrowthCustomper user, per month, billed annually
AdvancedCustomper user, per month, billed annually
UltimateCustom
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Capsule
- simple option for very small teams
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Capsule”, https://slateindex.ai/compare/bitrix24-vs-capsule, data of Nov 3, 2026. Licence: CC BY 4.0.