CallHippoAI-Powered Business Communication Platform

DialpadThe AI platform for customer experience

Comparison · Contact Center · weekly run Nov 3

CallHippo vs Dialpad

Which one do AI engines recommend, and how do they differ on price, fit and features?

Track both brands

The short answer

Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 1.9 for CallHippo.

Choose CallHippo if…

You want a free plan to start
AI answers describe it more positively (100% vs 45% positive)
You need HIPAA or GDPR or ISO 27001 coverage
Quick setup: sign up online, choose a number, add agents, configure routing in minutes

Choose Dialpad if…

You want the brand AI engines rank higher (14.5 vs 1.9)
You want a lower entry price ($15 vs $18)
You need HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
You prefer a larger, established vendor (1,001–5,000 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	CallHippo	Dialpad
Visibility score	1.9%	14.5%
Change vs last week	down−1.5%	up+4%
Rank in Contact Center	#30	#11
Share of voice	0.4%	3.9%
Mentions this run	3	22
Positive in AI answers	100%	45%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

CallHippo −1.5pp · Dialpad +4pp over 1 weekly runs.

Engine by engine

Dialpad leads on 3 of 3 engines

ChatGPT

13.1%

AI Mode

16.1%

Perplexity

5.6%

14.3%

CallHippoDialpad

Head to head in AI answers

0 engine answers name both brands

0CallHippo ranked higher

0Dialpad ranked higher

Features, pricing & fit

Dimension	CallHippo	Dialpad
Pricing model	Per seat	Per seat
Entry price	Free; paid from $18 per seat / mo	$15 per seat / mo
Free plan	Yes	No · 14-day trial
Deployment	Cloud	Cloud-based
Integrations	100+	—
Compliance	SOC 2 Type II, HIPAA, GDPR, ISO 27001	SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019
Support	Email support during business hours, Live chat on qualifying plans, 24/7 phone support on the Ultimate plan, Dedicated account manager on the Ultimate plan	24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com
Founded	2016	2011
Headquarters	Claymont, Delaware, United States	San Ramon, California
Employees	51–200	1,001–5,000
Funding	Seed (disputed; one tracker only)	Series F
Best for	Sales, support and contact center teams from small businesses to enterprises	Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform.

Plans side by side

CallHippo

Basic$0user/month, billed annually

Starter$18user/month

Professional$30user/month

Ultimate$42user/month

EnterpriseCustomuser/month

CallHippo pricing

Dialpad

Support Essentials$89user/month

Support Advanced$119user/month

Support Premium$149user/month

Sell Essentials$39user/month

Sell Advanced$59user/month

Sell Premium$79user/month

Connect Standard$15user/month

Connect Pro$25user/month

Connect EnterpriseCustom

Resolve (Agentic AI)Customconversation-based

Dialpad pricing

Pros and cons

Themes from the AI answers that mention each brand

CallHippo

Quick setup: sign up online, choose a number, add agents, configure routing in minutes
Free basic plan with calling, phone number, voicemail, click-to-dial and SMS
Affordable and dependable contact center platform