CapsuleSimple yet powerful CRM for small businesses
vs
EngageBayAll-in-one marketing, sales and support CRM for small businesses
Comparison · CRM · weekly run Nov 3
Capsule vs EngageBay
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
EngageBay is the stronger AI pick in CRM: it has a visibility score of 1.4 versus 0.9 for Capsule.
Choose Capsule if…
- You need SOC 2 Type II or PCI-DSS coverage
- simple option for very small teams
Choose EngageBay if…
- You want the brand AI engines rank higher (1.4 vs 0.9)
- You need more native integrations (250+ vs 100+)
- AI answers describe it more positively (29% vs 0% positive)
- You need GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Capsule | EngageBay |
|---|---|---|
| Visibility score | 0.9% | 1.4% |
| Change vs last week | up+0.5% | down−0.4% |
| Rank in CRM | #33 | #26 |
| Share of voice | 0.4% | 0.5% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 0% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Capsule +0.5pp · EngageBay −0.5pp over 1 weekly runs.
Engine by engine
EngageBay leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
CapsuleEngageBay
Head to head in AI answers
0 engine answers name both brands
0Capsule ranked higher
0EngageBay ranked higher
Features, pricing & fit
| Dimension | Capsule | EngageBay |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Contact sales | Free; paid from $14.99 per seat / mo |
| Free plan | Yes | Yes |
| Onboarding fee | Included | — |
| Deployment | Cloud (SaaS), hosted on AWS | Cloud (SaaS) |
| Integrations | 100+ | 250+ |
| Compliance | SOC 2 Type II, PCI-DSS | GDPR |
| Support | Support center articles, Support team, Dedicated account manager (Ultimate plan), Webinars and product tours | Live chat, Email, Free onboarding sessions, Video tutorials |
| Founded | 2009 | 2018 |
| Headquarters | Manchester, United Kingdom | Wilmington, Delaware, United States |
| Employees | 11–50 | 51–200 |
| Funding | Seed | Bootstrapped |
| Best for | Individuals, small businesses and SMB sales teams wanting an easy-to-use CRM | Small businesses and startups that want marketing, sales and support in one low-cost tool |
Plans side by side
Capsule
Free$0
StarterCustomper user, per month, billed annually
GrowthCustomper user, per month, billed annually
AdvancedCustomper user, per month, billed annually
UltimateCustom
EngageBay
Free$0user/month
Basic$14.99user/month
Growth$64.99user/month
Pro$119.99user/month
Pros and cons
Themes from the AI answers that mention each brand
Capsule
- simple option for very small teams
EngageBay
- Extreme affordability
- Transparent packaging
- All-in-one CRM with forms, lead scoring, and visual workflows
- Free plan supporting up to 15 users
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Capsule vs EngageBay”, https://slateindex.ai/compare/capsule-vs-engagebay, data of Nov 3, 2026. Licence: CC BY 4.0.