Chatwoot vs Comm100
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Comm100 is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 2.4 for Chatwoot, and ranks ahead in 0% of the answers that name both.
Choose Chatwoot if…
- You want a free plan to start
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
Choose Comm100 if…
- You want the brand AI engines rank higher (5.3 vs 2.4)
- AI answers describe it more positively (50% vs 22% positive)
- You need a self-hosted or on-premises option
- You need ISO 27001 or CCPA or HIPAA or PCI DSS coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Comm100 |
|---|---|---|
| Visibility score | 2.4% | 5.3% |
| Change vs last week | up+0.5% | up+0.7% |
| Rank in Live Chat & AI Support | #19 | #12 |
| Share of voice | 1% | 2.1% |
| Mentions this run | 5 | 11 |
| Positive in AI answers | 22% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Comm100 +0.7000000000000002pp over 1 weekly runs.
Engine by engine
Comm100 leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Chatwoot | Comm100 |
|---|---|---|---|
| Official website of the top live chat tool vendors | Perplexity | #15 | #16 |
Features, pricing & fit
| Dimension | Chatwoot | Comm100 |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $19 per seat / mo | $39 per seat / mo |
| Free plan | Yes | No · 30-day trial |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud or on-premises |
| Compliance | SOC 2 Type II, GDPR | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS |
| Support | Live chat on the website, Email hello@chatwoot.com | 24/7 live chat, Email, Phone, Guided onboarding |
| Founded | 2020 | 2009 |
| Headquarters | San Francisco, California, United States | Vancouver, British Columbia, Canada |
| Employees | 11–50 | 51–200 |
| Funding | Seed · $2M raised | — |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. |
Plans side by side
Chatwoot
Comm100
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Comm100”, https://slateindex.ai/compare/chatwoot-vs-comm100, data of Nov 3, 2026. Licence: CC BY 4.0.