ChatwootAI-powered, open-source customer support platform
vs
FrontCustomer service platform where teams and AI agents resolve complex customer work together
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Front
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 1.2 for Front.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 1.2)
- You want a free plan to start
- You need GDPR coverage
- Free self-hosted option
Choose Front if…
- AI answers describe it more positively (29% vs 22% positive)
- You need ISO 27001 coverage
- You prefer a larger, established vendor (501–1,000 employees)
- Best for collaborative customer operations
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Front |
|---|---|---|
| Visibility score | 2.4% | 1.2% |
| Change vs last week | up+0.5% | down−0.2% |
| Rank in Live Chat & AI Support | #19 | #29 |
| Share of voice | 1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 22% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Front −0.19999999999999996pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootFront
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Front ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Front |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $19 per seat / mo | $25 per seat / mo |
| Free plan | Yes | No · 14-day trial |
| Deployment | Self-hosted or Chatwoot Cloud | Cloud (AWS), with U.S. or EU data hosting |
| Integrations | — | 130+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001 |
| Support | Live chat on the website, Email hello@chatwoot.com | Help Center, Academy, Community, Developer Portal |
| Founded | 2020 | 2013 |
| Headquarters | San Francisco, California, United States | San Francisco, CA, United States |
| Employees | 11–50 | 501–1,000 |
| Funding | Seed · $2M raised | Series C · $204M raised |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Front”, https://slateindex.ai/compare/chatwoot-vs-front, data of Nov 3, 2026. Licence: CC BY 4.0.