ChatwootAI-powered, open-source customer support platform
vs
SobotThe Agentic Customer Contact Platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatwoot vs Sobot
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Chatwoot is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 2.4 versus 0.9 for Sobot.
Choose Chatwoot if…
- You want the brand AI engines rank higher (2.4 vs 0.9)
- You want a free plan to start
- You need SOC 2 Type II or GDPR coverage
- Per seat pricing suits your budget better than flat tiers
Choose Sobot if…
- AI answers describe it more positively (100% vs 22% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
- You prefer a larger, established vendor (201–500 employees)
- Flat tiers pricing suits your budget better than per seat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatwoot | Sobot |
|---|---|---|
| Visibility score | 2.4% | 0.9% |
| Change vs last week | up+0.5% | down−0.9% |
| Rank in Live Chat & AI Support | #19 | #31 |
| Share of voice | 1% | 0.5% |
| Mentions this run | 5 | 3 |
| Positive in AI answers | 22% | 100% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatwoot +0.5pp · Sobot −0.9pp over 1 weekly runs.
Engine by engine
Chatwoot leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwootSobot
Head to head in AI answers
0 engine answers name both brands
0Chatwoot ranked higher
0Sobot ranked higher
Features, pricing & fit
| Dimension | Chatwoot | Sobot |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | Free; paid from $19 per seat / mo | $39 / mo |
| Free plan | Yes | No · 14-day trial |
| Onboarding fee | — | Included |
| Deployment | Self-hosted or Chatwoot Cloud | SaaS, with private deployment available on the Custom plan |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27701 |
| Support | Live chat on the website, Email hello@chatwoot.com | Dedicated CSM and SLA on the Custom plan, Talk to sales and online consultation, Sales reps, customer success managers and product managers on request |
| Founded | 2020 | — |
| Headquarters | San Francisco, California, United States | Singapore |
| Employees | 11–50 | 201–500 |
| Funding | Seed · $2M raised | Series D |
| Best for | Support teams that want one inbox for chat, email and messaging, with the option to self-host. | Retail and e-commerce, financial services, gaming, education and enterprise services teams that need one platform for many customer channels |
Plans side by side
Chatwoot
Hacker$0agent/month
Startups$19agent/month
Business$39agent/month
Enterprise$99agent/month
Pros and cons
Themes from the AI answers that mention each brand
Chatwoot
- Free self-hosted option
- Best open-source option
- Robust free plan with basic chat widgets
- Hosted free tier has usage limits
- Free plan limits agents, chat history, and advanced automations
Sobot
- High satisfaction for smaller, niche, or simpler widget deployments
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatwoot vs Sobot”, https://slateindex.ai/compare/chatwoot-vs-sobot, data of Nov 3, 2026. Licence: CC BY 4.0.