Comm100 vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 8.5 versus 5.3 for Comm100, and ranks ahead in 100% of the answers that name both.
Choose Comm100 if…
- AI answers describe it more positively (50% vs 39% positive)
- You need a self-hosted or on-premises option
- You need ISO 27001 or SOC 2 Type II or CCPA or HIPAA or PCI DSS coverage
- Highly customizable omnichannel live chat
Choose LiveAgent if…
- You want the brand AI engines rank higher (8.5 vs 5.3)
- You want a lower entry price ($15 vs $39)
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Comm100 | LiveAgent |
|---|---|---|
| Visibility score | 5.3% | 8.5% |
| Change vs last week | up+0.7% | down−1.5% |
| Rank in Live Chat & AI Support | #12 | #10 |
| Share of voice | 2.1% | 2.7% |
| Mentions this run | 11 | 14 |
| Positive in AI answers | 50% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Comm100 +0.7000000000000002pp · LiveAgent −1.5999999999999996pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Comm100 | LiveAgent |
|---|---|---|---|
| What is the typical pricing model for Live Chat & AI Support software? | Perplexity | #2 | #1 |
| Official website of the top live chat tool vendors | Perplexity | #16 | #11 |
Features, pricing & fit
| Dimension | Comm100 | LiveAgent |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $39 per seat / mo | $15 per seat / mo |
| Free plan | No · 30-day trial | No · 30-day trial |
| Deployment | Cloud or on-premises | Cloud only |
| Integrations | — | 200+ |
| Compliance | ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, PCI DSS | GDPR |
| Support | 24/7 live chat, Email, Phone, Guided onboarding | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2009 | 2004 |
| Headquarters | Vancouver, British Columbia, Canada | Bratislava, Slovakia |
| Employees | 51–200 | 51–200 |
| Funding | — | Bootstrapped |
| Best for | Organizations that need AI-powered support across many channels, such as universities, gaming operators, government bodies, banks and healthcare providers. | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Comm100
LiveAgent
Pros and cons
Themes from the AI answers that mention each brand
Comm100
- Highly customizable omnichannel live chat
- Secure digital engagement
- Compliance support such as HIPAA, PCI DSS, ISO 27001, SOC 2, and GDPR
- Suited to regulated and compliance-sensitive organizations
- Cloud and on-premises deployment options
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Comm100 vs LiveAgent”, https://slateindex.ai/compare/comm100-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.