Crisp vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 22.1 for Freshworks, and ranks ahead in 47% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 22.1)
- AI answers describe it more positively (57% vs 26% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Freshworks |
|---|---|---|
| Visibility score | 22.9% | 22.1% |
| Change vs last week | down−1.4% | down−0.3% |
| Rank in Live Chat & AI Support | #7 | #8 |
| Share of voice | 6.6% | 7.1% |
| Mentions this run | 32 | 34 |
| Positive in AI answers | 57% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Crisp leads on 2 of 3 engines
Head to head in AI answers
19 engine answers name both brands
| Prompt | Engine | Crisp | Freshworks |
|---|---|---|---|
| How do I choose a live chat tool for a mid-market team? | ChatGPT | #6 | #3 |
| What are the best Live Chat & AI Support tools in 2026? | ChatGPT | #7 | #4 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #8 |
| Top live chat tool options for B2B SaaS companies | ChatGPT | #6 | #7 |
| Top live chat tool options for B2B SaaS companies | Perplexity | #8 | #7 |
| Best live chat tool for startups | ChatGPT | #1 | #5 |
| Best live chat tool for startups | Perplexity | #1 | #4 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #8 | #4 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #3 |
| Alternatives to the most popular live chat tool | ChatGPT | #3 | #5 |
| Alternatives to the most popular live chat tool | Perplexity | #6 | #10 |
| Best live chat tool with AI features | ChatGPT | #6 | #4 |
Features, pricing & fit
| Dimension | Crisp | Freshworks |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | Cloud |
| Integrations | 100+ | — |
| Compliance | — | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 2010 |
| Headquarters | Nantes, France | San Mateo, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | Bootstrapped | IPO |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | — |
Plans side by side
Crisp
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Freshworks”, https://slateindex.ai/compare/crisp-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.