Crisp vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 5.3 for Gorgias, and ranks ahead in 57% of the answers that name both.
Choose Crisp if…
- You want the brand AI engines rank higher (22.9 vs 5.3)
- AI answers describe it more positively (57% vs 28% positive)
- Free plan for two seats
- Shared inbox for small teams
Choose Gorgias if…
- You need more native integrations (300+ vs 100+)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
- Best for Shopify and ecommerce support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Crisp | Gorgias |
|---|---|---|
| Visibility score | 22.9% | 5.3% |
| Change vs last week | down−1.4% | down−0.6% |
| Rank in Live Chat & AI Support | #7 | #13 |
| Share of voice | 6.6% | 1.7% |
| Mentions this run | 32 | 9 |
| Positive in AI answers | 57% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Crisp −1.4000000000000021pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Crisp leads on 3 of 3 engines
Head to head in AI answers
7 engine answers name both brands
| Prompt | Engine | Crisp | Gorgias |
|---|---|---|---|
| What are the best Live Chat & AI Support tools in 2026? | ChatGPT | #7 | #5 |
| What are the best Live Chat & AI Support tools in 2026? | Perplexity | #5 | #3 |
| Compare the leading Live Chat & AI Support platforms | ChatGPT | #8 | #7 |
| Compare the leading Live Chat & AI Support platforms | Perplexity | #5 | #10 |
| Best live chat tool with AI features | Perplexity | #1 | #4 |
| Official website of the top live chat tool vendors | ChatGPT | #8 | #12 |
| Official website of the top live chat tool vendors | Perplexity | #6 | #12 |
Features, pricing & fit
| Dimension | Crisp | Gorgias |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $45 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted cloud software (SaaS) | — |
| Integrations | 100+ | 300+ |
| Compliance | — | SOC 2 Type II, HIPAA |
| Support | Help center, Dedicated onboarding and personalized SLA on the Enterprise plan | — |
| Founded | 2015 | 2015 |
| Headquarters | Nantes, France | San Francisco, CA, United States |
| Employees | 11–50 | 201–500 |
| Funding | Bootstrapped | Series C · $100M raised |
| Best for | Small and medium-sized businesses looking for AI-powered omnichannel customer support software | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Crisp
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Crisp
- Free plan for two seats
- Shared inbox for small teams
- Flat per-workspace pricing
- AI-powered support and ease of use
- Modern, clean interface
- Contact and automation limits on free tier
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Crisp vs Gorgias”, https://slateindex.ai/compare/crisp-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.