Crisp vs Zapier

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Crisp is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.9 versus 4.3 for Zapier, and ranks ahead in 100% of the answers that name both.

Choose Crisp if…

You want the brand AI engines rank higher (22.9 vs 4.3)
AI answers describe it more positively (57% vs 29% positive)
Flat tiers pricing suits your budget better than usage-based
Free plan for two seats

Choose Zapier if…

You want a lower entry price ($19.99 vs $45)
You need more native integrations (9000+ vs 100+)
You need SOC 2 Type II or SOC 3 or GDPR or CCPA coverage
You prefer a larger, established vendor (501–1,000 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Crisp	Zapier
Visibility score	22.9%	4.3%
Change vs last week	down−1.4%	New
Rank in Live Chat & AI Support	#7	#15
Share of voice	6.6%	1.5%
Mentions this run	32	8
Positive in AI answers	57%	29%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Crisp −1.4000000000000021pp · Zapier +4.3pp over 1 weekly runs.

Engine by engine

Crisp leads on 3 of 3 engines

ChatGPT

26.9%

5.4%

AI Mode

20.6%

Perplexity

21.3%

7.4%

CrispZapier

Head to head in AI answers

3 engine answers name both brands

3Crisp ranked higher

0Zapier ranked higher

Prompt	Engine	Crisp	Zapier
Alternatives to the most popular live chat tool	ChatGPT	#3	#11
Alternatives to the most popular live chat tool	Perplexity	#6	#13
Best live chat tool with AI features	Perplexity	#1	#8

Features, pricing & fit

Dimension	Crisp	Zapier
Pricing model	Flat tiers	Usage-based
Entry price	Free; paid from $45 / mo	Free; paid from $19.99 / mo
Free plan	Yes	Yes
Deployment	Hosted cloud software (SaaS)	Multi-tenant cloud
Integrations	100+	9000+
Compliance	—	SOC 2 Type II, SOC 3, GDPR, CCPA
Support	Help center, Dedicated onboarding and personalized SLA on the Enterprise plan	Email support, Live chat on Professional plans from the 2,000 task tier, Priority support on Team and Enterprise, Technical Account Manager on set thresholds or as an add-on
Founded	2015	2011
Headquarters	Nantes, France	San Francisco, CA
Employees	11–50	501–1,000
Funding	Bootstrapped	Equity crowdfunding
Best for	Small and medium-sized businesses looking for AI-powered omnichannel customer support software	Businesses from first-time founders to the Fortune 500 that want AI and automation across many apps.