CXoneContact Center
vs
DialpadThe AI platform for customer experience
Comparison · Contact Center · weekly run Nov 3
CXone vs Dialpad
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CXone is the stronger AI pick in Contact Center: it has a visibility score of 35.9 versus 14.5 for Dialpad, and ranks ahead in 100% of the answers that name both.
Choose CXone if…
- You want the brand AI engines rank higher (35.9 vs 14.5)
- AI answers describe it more positively (48% vs 45% positive)
- You need PCI DSS or ISO 27001 or SOC 2 or HITRUST or IRAP or FedRAMP Moderate or CPNI or GDPR or SOX or HIPAA or CSA STAR Level 1 coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose Dialpad if…
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
AI visibility side by side
Latest weekly run · Nov 3
| Metric | CXone | Dialpad |
|---|---|---|
| Visibility score | 35.9% | 14.5% |
| Change vs last week | down−0.8% | up+4% |
| Rank in Contact Center | #2 | #11 |
| Share of voice | 6.3% | 3.9% |
| Mentions this run | 37 | 22 |
| Positive in AI answers | 48% | 45% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
CXone −0.8000000000000043pp · Dialpad +4pp over 1 weekly runs.
Engine by engine
CXone leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CXoneDialpad
Head to head in AI answers
8 engine answers name both brands
8CXone ranked higher
0Dialpad ranked higher
| Prompt | Engine | CXone | Dialpad |
|---|---|---|---|
| What are the best Contact Center tools in 2026? | ChatGPT | #1 | #10 |
| What are the best Contact Center tools in 2026? | AI Mode | #1 | #5 |
| Compare the leading Contact Center platforms | AI Mode | #5 | #6 |
| Alternatives to the most popular contact center platform | AI Mode | #2 | #6 |
| Best contact center platform with AI features | AI Mode | #1 | #4 |
| Which Contact Center vendors do analysts recommend? | Perplexity | #1 | #10 |
| Official website of the top contact center platform vendors | ChatGPT | #1 | #10 |
| Official website of the top contact center platform vendors | Perplexity | #2 | #16 |
Features, pricing & fit
| Dimension | CXone | Dialpad |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud-native, multi-tenant SaaS on AWS | Cloud-based |
| Compliance | PCI DSS, ISO 27001, SOC 2, HITRUST, IRAP, FedRAMP Moderate, CPNI, GDPR, SOX, HIPAA, CSA STAR Level 1 | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 |
| Support | — | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com |
| Founded | — | 2011 |
| Headquarters | Ra'anana, Israel | San Ramon, California |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | — | Series F |
| Best for | Enterprises in regulated industries that need compliance and recording | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. |
Plans side by side
CXone
Pricing not available.
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Pros and cons
Themes from the AI answers that mention each brand
CXone
- Comprehensive workforce engagement management and quality management suite
- Strong analytics and omnichannel routing for large-scale deployments
- Recognised as a market leader with high analyst and customer ratings
- Recommended as a top enterprise contact center shortlist option
- Less suited for highly customized, large on-premise migrations
- May lack advanced depth for very large operations with complex needs
- Seat-based tiered pricing with enterprise contracts needed for discounts
- Higher starting prices than some alternatives, with advanced tiers costing more
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “CXone vs Dialpad”, https://slateindex.ai/compare/cxone-vs-dialpad, data of Nov 3, 2026. Licence: CC BY 4.0.