DialpadThe AI platform for customer experience
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
Dialpad vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 0.6 for Gladly.
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 0.6)
- You need HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27001:2022 or ISO 27017:2015 or ISO 27018:2019 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Built-in AI tools such as real-time transcription, agent assist and coaching
Choose Gladly if…
- AI answers describe it more positively (75% vs 45% positive)
- You need PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | Gladly |
|---|---|---|
| Visibility score | 14.5% | 0.6% |
| Change vs last week | up+4% | down−1.5% |
| Rank in Contact Center | #11 | #38 |
| Share of voice | 3.9% | 0.2% |
| Mentions this run | 22 | 1 |
| Positive in AI answers | 45% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
Dialpad leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadGladly
Head to head in AI answers
0 engine answers name both brands
0Dialpad ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | Dialpad | Gladly |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $15 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud-based | Cloud (SaaS) |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | — |
| Founded | 2011 | 2014 |
| Headquarters | San Ramon, California | San Francisco, California, United States |
| Employees | 1,001–5,000 | 201–500 |
| Funding | Series F | Funding round led by AVP |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
Gladly
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs Gladly”, https://slateindex.ai/compare/dialpad-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.