DialpadThe AI platform for customer experience
vs
JustCallAI-powered phone and SMS platform for sales and support teams
Comparison · Contact Center · weekly run Nov 3
Dialpad vs JustCall
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Dialpad is the stronger AI pick in Contact Center: it has a visibility score of 14.5 versus 5.3 for JustCall, and ranks ahead in 67% of the answers that name both.
Choose Dialpad if…
- You want the brand AI engines rank higher (14.5 vs 5.3)
- You want a lower entry price ($15 vs $29)
- You need SOC 2 Type II or HIPAA-ready (Business Associate Agreement available) or GDPR (Data Processing Agreement available) or CSA STAR registry member or ISO 27017:2015 or ISO 27018:2019 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
Choose JustCall if…
- AI answers describe it more positively (75% vs 45% positive)
- You need SOC 2 Type 2 coverage
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Dialpad | JustCall |
|---|---|---|
| Visibility score | 14.5% | 5.3% |
| Change vs last week | up+4% | up+0.9% |
| Rank in Contact Center | #11 | #22 |
| Share of voice | 3.9% | 1.4% |
| Mentions this run | 22 | 9 |
| Positive in AI answers | 45% | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Dialpad +4pp · JustCall +0.8999999999999995pp over 1 weekly runs.
Engine by engine
Dialpad leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
DialpadJustCall
Head to head in AI answers
3 engine answers name both brands
2Dialpad ranked higher
1JustCall ranked higher
| Prompt | Engine | Dialpad | JustCall |
|---|---|---|---|
| How do I choose a contact center platform for a mid-market team? | Perplexity | #8 | #6 |
| Best contact center platform for startups | AI Mode | #2 | #3 |
| Which contact center platform offers a free trial? | Perplexity | #2 | #6 |
Features, pricing & fit
| Dimension | Dialpad | JustCall |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $15 per seat / mo | $29 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud-based | Cloud |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, HIPAA-ready (Business Associate Agreement available), GDPR (Data Processing Agreement available), CSA STAR registry member, ISO 27001:2022, ISO 27017:2015, ISO 27018:2019 | SOC 2 Type 2, ISO 27001:2022 |
| Support | 24/7 phone support on Advanced and Premium plans, Enterprise SLA on Premium plans, Help center at help.dialpad.com | Dedicated phone support line on Business and SalesPro plans, Dedicated success manager and personalized onboarding on SalesPro, Help Center knowledge base |
| Founded | 2011 | 2016 |
| Headquarters | San Ramon, California | Palo Alto, California |
| Employees | 1,001–5,000 | 201–500 |
| Funding | Series F | Series B · $59M raised |
| Best for | Businesses that run customer support, sales, and team communications and want AI agents and human agents on one platform. | Sales and support teams that want phone, SMS and AI calling in one platform without adding headcount |
Plans side by side
Dialpad
Support Essentials$89user/month
Support Advanced$119user/month
Support Premium$149user/month
Sell Essentials$39user/month
Sell Advanced$59user/month
Sell Premium$79user/month
Connect Standard$15user/month
Connect Pro$25user/month
Connect EnterpriseCustom
Resolve (Agentic AI)Customconversation-based
JustCall
Team$29per user/month, billed annually (minimum 2 licenses)
Pro$49per user/month, billed annually (minimum 2 licenses)
Pro Plus$89per user/month, billed annually (minimum 2 licenses)
BusinessCustomper user/month, billed annually (minimum 10 licenses)
SalesProCustomper user/month, billed annually (minimum 2 licenses)
Pros and cons
Themes from the AI answers that mention each brand
Dialpad
- Built-in AI tools such as real-time transcription, agent assist and coaching
- Budget-friendly entry pricing for business calling and contact center plans
- AI embedded as core infrastructure rather than an expensive add-on tier
- Quick setup and self-service sign-up, suited to smaller teams
- Unified calling, video meetings and support queues in one ecosystem
- Dedicated AI Contact Center pricing may require a sales conversation
- Exact annual commitment discount percentage not publicly specified
JustCall
- Top pick for CRM-connected sales and support
- Free 14-day trial without credit card
- Flexible, lightweight integration
- Favored by fast-moving sales and support teams
- Centralizes business phone, SMS, and AI call coaching
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Dialpad vs JustCall”, https://slateindex.ai/compare/dialpad-vs-justcall, data of Nov 3, 2026. Licence: CC BY 4.0.