Freshworks vs LivePerson
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 1.5 for LivePerson, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 1.5)
- You need SOC 2 Type II or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose LivePerson if…
- AI answers describe it more positively (71% vs 26% positive)
- You need SOC 2 + HIPAA (SSAE 18) or PCI DSS 4.0 or GDPR or SOX or HIPAA via Business Associate Agreement or HITRUST coverage
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | LivePerson |
|---|---|---|
| Visibility score | 22.1% | 1.5% |
| Change vs last week | down−0.3% | up+0.3% |
| Rank in Live Chat & AI Support | #8 | #25 |
| Share of voice | 7.1% | 0.9% |
| Mentions this run | 34 | 4 |
| Positive in AI answers | 26% | 71% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.29999999999999716pp · LivePerson +0.30000000000000004pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | Freshworks | LivePerson |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #3 | #12 |
| Which Live Chat & AI Support vendors do analysts recommend? | Perplexity | #5 | #11 |
| Official website of the top live chat tool vendors | AI Mode | #5 | #8 |
Features, pricing & fit
| Dimension | Freshworks | LivePerson |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | Contact sales |
| Free plan | — | No |
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 + HIPAA (SSAE 18), ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, HITRUST |
| Support | — | Technical Support (Standard or Enhanced), Community, Pooled or Designated Customer Success Manager |
| Founded | 2010 | 1995 |
| Headquarters | San Mateo, California, United States | — |
| Employees | 5,000+ | — |
| Funding | IPO | Post-IPO debt from Lynrock Lake LP · $42M raised |
| Best for | — | Large enterprises running high-volume customer conversations across voice and messaging |
Plans side by side
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
LivePerson
- Enterprise-grade conversational AI and messaging for large corporations
- Strong compliance and governance for large-scale deployments
- Messaging-first architecture across SMS, WhatsApp and web chat
- Deep sentiment analysis tools
- Suited to contact-center automation and multilingual support
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs LivePerson”, https://slateindex.ai/compare/freshworks-vs-liveperson, data of Nov 3, 2026. Licence: CC BY 4.0.