GladlyCustomer experience AI built to engage, not deflect.
vs
HiverThe agentic omnichannel customer service platform built for complex support.
Comparison · Help Desk · weekly run Nov 3
Gladly vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Help Desk: it has a visibility score of 1.9 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 18% positive)
- You need PCI DSS coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
Choose Hiver if…
- You want the brand AI engines rank higher (1.9 vs 0.3)
- You need ISO 27001 coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Hiver |
|---|---|---|
| Visibility score | 0.3% | 1.9% |
| Change vs last week | up+0.3% | up+0.9% |
| Rank in Help Desk | #34 | #22 |
| Share of voice | 0.2% | 0.8% |
| Mentions this run | 1 | 4 |
| Positive in AI answers | 75% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Hiver leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyHiver
Head to head in AI answers
1 engine answers name both brands
0Gladly ranked higher
1Hiver ranked higher
| Prompt | Engine | Gladly | Hiver |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #17 |
Features, pricing & fit
| Dimension | Gladly | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | Cloud (SaaS) | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | — | 1000+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2014 | 2011 |
| Headquarters | San Francisco, California, United States | San Jose, California, United States |
| Employees | 201–500 | 201–500 |
| Funding | Funding round led by AVP | Series B · $30M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Gladly
Pricing not available.
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Hiver”, https://slateindex.ai/compare/gladly-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.