GladlyCustomer experience AI built to engage, not deflect.
vs
LiveAgentHelp desk and live chat with AI agents
Comparison · Help Desk · weekly run Nov 3
Gladly vs LiveAgent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
LiveAgent is the stronger AI pick in Help Desk: it has a visibility score of 4.6 versus 0.3 for Gladly, and ranks ahead in 100% of the answers that name both.
Choose Gladly if…
- AI answers describe it more positively (75% vs 39% positive)
- You need SOC 2 Type II or PCI DSS or HIPAA or CCPA coverage
- You prefer a larger, established vendor (201–500 employees)
- High G2 rating of about 4.7/5
Choose LiveAgent if…
- You want the brand AI engines rank higher (4.6 vs 0.3)
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | LiveAgent |
|---|---|---|
| Visibility score | 0.3% | 4.6% |
| Change vs last week | up+0.3% | no change0% |
| Rank in Help Desk | #34 | #13 |
| Share of voice | 0.2% | 1.7% |
| Mentions this run | 1 | 9 |
| Positive in AI answers | 75% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly +0.3pp · LiveAgent 0pp over 1 weekly runs.
Engine by engine
LiveAgent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyLiveAgent
Head to head in AI answers
1 engine answers name both brands
0Gladly ranked higher
1LiveAgent ranked higher
| Prompt | Engine | Gladly | LiveAgent |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #19 | #13 |
Features, pricing & fit
| Dimension | Gladly | LiveAgent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No · 30-day trial |
| Deployment | Cloud (SaaS) | Cloud only |
| Integrations | — | 200+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | GDPR |
| Support | — | 24/7 AI chatbot with human escalation, Email support, In-app live chat (Mon–Fri), Dedicated account manager (Business from 20 agents, Enterprise) |
| Founded | 2014 | 2004 |
| Headquarters | San Francisco, California, United States | Bratislava, Slovakia |
| Employees | 201–500 | 51–200 |
| Funding | Funding round led by AVP | Bootstrapped |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Small and growing support teams that want email, chat, phone and social in one inbox |
Plans side by side
Gladly
Pricing not available.
LiveAgent
Starter$15agent/month, billed monthly (offer; regular $19)
Team$26agent/month, billed monthly (offer; regular $35)
Business$44agent/month, billed monthly (offer; regular $59)
Enterprise$3,999month, flat fee, 80 agents included, billed monthly
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
LiveAgent
- Strong ticketing and help-desk depth
- Fast implementation with multi-channel routing and live chat
- 30-day free trial without a credit card
- Good value as a budget help desk
- Chat and ticketing in one suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs LiveAgent”, https://slateindex.ai/compare/gladly-vs-liveagent, data of Nov 3, 2026. Licence: CC BY 4.0.