Gorgias vs Hiver
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Help Desk: it has a visibility score of 4.7 versus 1.9 for Hiver, and ranks ahead in 100% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (4.7 vs 1.9)
- AI answers describe it more positively (28% vs 18% positive)
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose Hiver if…
- You need more native integrations (1000+ vs 300+)
- You need GDPR or ISO 27001 or CCPA coverage
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Hiver |
|---|---|---|
| Visibility score | 4.7% | 1.9% |
| Change vs last week | no change0% | up+0.9% |
| Rank in Help Desk | #12 | #22 |
| Share of voice | 2.1% | 0.8% |
| Mentions this run | 11 | 4 |
| Positive in AI answers | 28% | 18% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Hiver +0.9999999999999999pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Gorgias | Hiver |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #6 | #17 |
Features, pricing & fit
| Dimension | Gorgias | Hiver |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 7-day trial |
| Deployment | — | Cloud (SaaS); runs inside Gmail or as a standalone web application |
| Integrations | 300+ | 1000+ |
| Compliance | SOC 2 Type II, HIPAA | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA |
| Support | — | 24/7 email support, 24/7 chat support, Free data migration |
| Founded | 2015 | 2011 |
| Headquarters | San Francisco, CA, United States | San Jose, California, United States |
| Employees | 201–500 | 201–500 |
| Funding | Series C · $100M raised | Series B · $30M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Support teams handling complex, cross-team requests, including teams that work from Gmail |
Plans side by side
Gorgias
Pricing not available.
Hiver
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Hiver”, https://slateindex.ai/compare/gorgias-vs-hiver, data of Nov 3, 2026. Licence: CC BY 4.0.