Gorgias vs JivoChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 2.9 for JivoChat, and ranks ahead in 50% of the answers that name both.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 2.9)
- You need more native integrations (300+ vs 50+)
- AI answers describe it more positively (28% vs 0% positive)
- You need SOC 2 Type II or HIPAA coverage
Choose JivoChat if…
- Clearly advertised discounts
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | JivoChat |
|---|---|---|
| Visibility score | 5.3% | 2.9% |
| Change vs last week | down−0.6% | up+0.7% |
| Rank in Live Chat & AI Support | #13 | #18 |
| Share of voice | 1.7% | 0.9% |
| Mentions this run | 9 | 5 |
| Positive in AI answers | 28% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · JivoChat +0.6999999999999997pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Gorgias | JivoChat |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #4 | #9 |
| Official website of the top live chat tool vendors | Perplexity | #12 | #10 |
Features, pricing & fit
| Dimension | Gorgias | JivoChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $28 per seat / mo |
| Free plan | — | Yes |
| Deployment | — | Website widget with desktop, mobile and browser apps |
| Integrations | 300+ | 50+ |
| Compliance | SOC 2 Type II, HIPAA | — |
| Founded | 2015 | 2012 |
| Headquarters | San Francisco, CA, United States | Vitória, Espírito Santo, Brazil |
| Employees | 201–500 | 51–200 |
| Funding | Series C · $100M raised | — |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price |
Plans side by side
Gorgias
Pricing not available.
JivoChat
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
JivoChat
- Clearly advertised discounts
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs JivoChat”, https://slateindex.ai/compare/gorgias-vs-jivochat, data of Nov 3, 2026. Licence: CC BY 4.0.