HiverThe agentic omnichannel customer service platform built for complex support.
vs
OlarkMore than a chatbot, an AI agent that works your marketing funnel 24/7
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Olark
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Olark is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 3.6 versus 0.7 for Hiver.
Choose Hiver if…
- You want a lower entry price ($25 vs $29)
- AI answers describe it more positively (18% vs 8% positive)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Olark if…
- You want the brand AI engines rank higher (3.6 vs 0.7)
- You need B Corp certified coverage
- Straightforward 14-day free trial
- Recommended as a simple alternative
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Olark |
|---|---|---|
| Visibility score | 0.7% | 3.6% |
| Change vs last week | up+0.7% | up+1.3% |
| Rank in Live Chat & AI Support | #34 | #17 |
| Share of voice | 0.4% | 1.4% |
| Mentions this run | 2 | 7 |
| Positive in AI answers | 18% | 8% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Olark +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Olark leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverOlark
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Olark ranked higher
Features, pricing & fit
| Dimension | Hiver | Olark |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $29 per seat / mo |
| Free plan | No · 7-day trial | No · 14-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | — |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | B Corp certified |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Live chat with a real person, White glove support and account management on the AI plan |
| Founded | 2011 | 2008 |
| Headquarters | San Jose, California, United States | Ann Arbor, Michigan, United States |
| Employees | 201–500 | 11–50 |
| Funding | Series B · $30M raised | Angel · $0M raised |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | Marketers running their own website funnel who want an AI agent that hands off to human staff |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Olark
Live Chat$29agent/month
Standard AI Website Agent$400month, billed annually ($4,800/yr)
CustomCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Olark
- Straightforward 14-day free trial
- Recommended as a simple alternative
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Olark”, https://slateindex.ai/compare/hiver-vs-olark, data of Nov 3, 2026. Licence: CC BY 4.0.