HiverThe agentic omnichannel customer service platform built for complex support.
vs
Re:amazeSimple, Intuitive Customer Support Software
Comparison · Live Chat & AI Support · weekly run Nov 3
Hiver vs Re:amaze
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Hiver is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 0.7 versus 0.6 for Re:amaze.
Choose Hiver if…
- You want the brand AI engines rank higher (0.7 vs 0.6)
- You want a lower entry price ($25 vs $29)
- You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Re:amaze if…
- AI answers describe it more positively (33% vs 18% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Hiver | Re:amaze |
|---|---|---|
| Visibility score | 0.7% | 0.6% |
| Change vs last week | up+0.7% | down−0.1% |
| Rank in Live Chat & AI Support | #34 | #36 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 18% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Hiver +0.7pp · Re:amaze −0.09999999999999998pp over 1 weekly runs.
Engine by engine
Hiver leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HiverRe:amaze
Head to head in AI answers
0 engine answers name both brands
0Hiver ranked higher
0Re:amaze ranked higher
Features, pricing & fit
| Dimension | Hiver | Re:amaze |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $25 per seat / mo | $29 per seat / mo |
| Free plan | No · 7-day trial | No · 14-day trial |
| Deployment | Cloud (SaaS); runs inside Gmail or as a standalone web application | Browser-based cloud service with no installation required |
| Integrations | 1000+ | — |
| Compliance | GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA | — |
| Support | 24/7 email support, 24/7 chat support, Free data migration | Email: support@reamaze.com, Help section on the website, Contact the support team via request form |
| Founded | 2011 | — |
| Headquarters | San Jose, California, United States | Tempe, AZ, US |
| Employees | 201–500 | 11–50 |
| Funding | Series B · $30M raised | Seed |
| Best for | Support teams handling complex, cross-team requests, including teams that work from Gmail | eCommerce brands and online businesses, including small support teams |
Plans side by side
Hiver
Growth$25user/month (billed annually; $35 monthly)
Pro$55user/month (billed annually; $65 monthly)
Elite$85user/month (billed annually; $95 monthly)
Re:amaze
Basic$29per team member per month
Pro$49per team member per month
Plus$69per team member per month
Starter$59flat rate per month
Pros and cons
Themes from the AI answers that mention each brand
Hiver
- Turns shared Gmail and Outlook inboxes into collaborative help desks
- Good fit for small and midsize email-first support teams on Gmail or Google Workspace
- Described as a good customer support platform
- Described as a unique tool
Re:amaze
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Hiver vs Re:amaze”, https://slateindex.ai/compare/hiver-vs-re-amaze, data of Nov 3, 2026. Licence: CC BY 4.0.