HiverThe agentic omnichannel customer service platform built for complex support.

tawk.toOne free inbox for all your customer channels.

Comparison · Live Chat & AI Support · weekly run Nov 3

Hiver vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 0.7 for Hiver, and ranks ahead in 100% of the answers that name both.

Choose Hiver if…

You need more native integrations (1000+ vs 50+)
You need GDPR or SOC 2 Type II or ISO 27001 or CCPA or HIPAA coverage
Per seat pricing suits your budget better than flat tiers
Turns shared Gmail and Outlook inboxes into collaborative help desks

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 0.7)
You want a free plan to start
AI answers describe it more positively (70% vs 18% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage

AI visibility side by side

Latest weekly run · Nov 3

Metric	Hiver	tawk.to
Visibility score	0.7%	27.6%
Change vs last week	up+0.7%	down−4.3%
Rank in Live Chat & AI Support	#34	#6
Share of voice	0.4%	7.1%
Mentions this run	2	34
Positive in AI answers	18%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Hiver +0.7pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

29.4%

Perplexity

2.2%

27.8%

Hivertawk.to

Head to head in AI answers

2 engine answers name both brands

0Hiver ranked higher

2tawk.to ranked higher

Prompt	Engine	Hiver	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#14	#6
Best live chat tool with AI features	Perplexity	#6	#5

Features, pricing & fit

Dimension	Hiver	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	$25 per seat / mo	Contact sales
Free plan	No · 7-day trial	Yes
Deployment	Cloud (SaaS); runs inside Gmail or as a standalone web application	—
Integrations	1000+	50+
Compliance	GDPR, SOC 2 Type II, ISO 27001, CCPA, HIPAA	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	24/7 email support, 24/7 chat support, Free data migration	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2011	2012
Headquarters	San Jose, California, United States	Las Vegas, Nevada, US
Employees	201–500	201–500
Funding	Series B · $30M raised	Series B
Best for	Support teams handling complex, cross-team requests, including teams that work from Gmail	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.

Plans side by side

Hiver

Growth$25user/month (billed annually; $35 monthly)

Pro$55user/month (billed annually; $65 monthly)

Elite$85user/month (billed annually; $95 monthly)

Hiver pricing

tawk.to

Free$0forever

tawk.to pricing

Pros and cons

Themes from the AI answers that mention each brand

Hiver

Turns shared Gmail and Outlook inboxes into collaborative help desks
Good fit for small and midsize email-first support teams on Gmail or Google Workspace
Described as a good customer support platform
Described as a unique tool