JivoChat vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 2.9 for JivoChat, and ranks ahead in 50% of the answers that name both.
Choose JivoChat if…
- Per seat pricing suits your budget better than usage-based
- Clearly advertised discounts
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 2.9)
- You want a lower entry price ($24.17 vs $28)
- You need more native integrations (120+ vs 50+)
- AI answers describe it more positively (47% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Tidio |
|---|---|---|
| Visibility score | 2.9% | 29% |
| Change vs last week | up+0.7% | down−1.5% |
| Rank in Live Chat & AI Support | #18 | #5 |
| Share of voice | 0.9% | 8.2% |
| Mentions this run | 5 | 41 |
| Positive in AI answers | 0% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | JivoChat | Tidio |
|---|---|---|---|
| Which Live Chat & AI Support tools offer annual discounts? | Perplexity | #3 | #7 |
| Official website of the top live chat tool vendors | Perplexity | #10 | #4 |
Features, pricing & fit
| Dimension | JivoChat | Tidio |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $28 per seat / mo | Free; paid from $24.17 / mo |
| Free plan | Yes | Yes |
| Deployment | Website widget with desktop, mobile and browser apps | Cloud |
| Integrations | 50+ | 120+ |
| Compliance | — | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2012 | 2013 |
| Headquarters | Vitória, Espírito Santo, Brazil | San Francisco, California, United States |
| Employees | 51–200 | 51–200 |
| Funding | — | Series B · $27M raised |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
JivoChat
Tidio
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Tidio”, https://slateindex.ai/compare/jivochat-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.