JivoChat vs Zapier
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zapier is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 4.3 versus 2.9 for JivoChat, and ranks ahead in 100% of the answers that name both.
Choose JivoChat if…
- Per seat pricing suits your budget better than usage-based
- Clearly advertised discounts
Choose Zapier if…
- You want the brand AI engines rank higher (4.3 vs 2.9)
- You want a lower entry price ($19.99 vs $28)
- You need more native integrations (9000+ vs 50+)
- AI answers describe it more positively (29% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | JivoChat | Zapier |
|---|---|---|
| Visibility score | 2.9% | 4.3% |
| Change vs last week | up+0.7% | New |
| Rank in Live Chat & AI Support | #18 | #15 |
| Share of voice | 0.9% | 1.5% |
| Mentions this run | 5 | 8 |
| Positive in AI answers | 0% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
JivoChat +0.6999999999999997pp · Zapier +4.3pp over 1 weekly runs.
Engine by engine
Zapier leads on 2 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | JivoChat | Zapier |
|---|---|---|---|
| Best live chat tool with AI features | Perplexity | #9 | #8 |
| Who makes the most used live chat tool? | Perplexity | #5 | #3 |
Features, pricing & fit
| Dimension | JivoChat | Zapier |
|---|---|---|
| Pricing model | Per seat | Usage-based |
| Entry price | Free; paid from $28 per seat / mo | Free; paid from $19.99 / mo |
| Free plan | Yes | Yes |
| Deployment | Website widget with desktop, mobile and browser apps | Multi-tenant cloud |
| Integrations | 50+ | 9000+ |
| Compliance | — | SOC 2 Type II, SOC 3, GDPR, CCPA |
| Support | — | Email support, Live chat on Professional plans from the 2,000 task tier, Priority support on Team and Enterprise, Technical Account Manager on set thresholds or as an add-on |
| Founded | 2012 | 2011 |
| Headquarters | Vitória, Espírito Santo, Brazil | San Francisco, CA |
| Employees | 51–200 | 501–1,000 |
| Funding | — | Equity crowdfunding |
| Best for | Small and mid-size businesses that want live chat and social messaging in one inbox at a low price | Businesses from first-time founders to the Fortune 500 that want AI and automation across many apps. |
Plans side by side
JivoChat
Zapier
Pros and cons
Themes from the AI answers that mention each brand
JivoChat
- Clearly advertised discounts
Zapier
- Easy to use and integrates with thousands of apps
- Powerful AI agent and workflow automation
- Strong user ratings on G2 and Capterra
- Widely adopted general integration and workflow tool
- Free tier with no time limit or credit card needed
- Free plans have limited monthly activities
- Not a standalone marketing automation platform
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “JivoChat vs Zapier”, https://slateindex.ai/compare/jivochat-vs-zapier, data of Nov 3, 2026. Licence: CC BY 4.0.